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Frequently Asked Questions
You can book via phone by calling 334-600-2552 or online via the POP Packages.
We kindly ask that you book at least 3 weeks in advance, however we recommend booking as soon as you have a party date in mind to allow us the opportunity to truly customize your event. Events booked less than 14 days in advance may be assessed a rush fee of up to $100. Once we determine your date and party details we will send an invoice requesting a non-refundable retainer to secure your event. The remaining balance is due 14 days prior to the event date.
For Slumber Parties we also require an additional $75 refundable damage deposit. Your deposit will be returned to you within 7 days after the event. We simply check all of our items after each party to ensure everything is in working order and safe for the next sleepover. Your deposit amount may be reduced if any items are missing, damaged or broken.
Before we receive your deposit, we will send you our cancellation, refund, and rescheduling policies that you can keep for your records. We understand that plans sometimes change, therefore we are happy to reschedule your event to a later date.
Yes! We wash and sanitize EVERYTHING including all of the sheets, pillows, teepees, lanterns and tray tables thoroughly before each party. We know how important it is to keep everyone healthy and free of germs!for your records. We understand that plans sometimes change, therefore we are happy to reschedule your event to a later date.
We typically require a 1-2 hour set-up time. We will provide you with specific set-up times based on the details of your event.
No. We provide everything included in your package along with tables and chairs, as required. We do however, ask that you designate and clear any clutter in the area of your home/venue that you’d like us to set-up in.
Absolutely! Just let us know the location and we’d be happy to host your party at the location/venue of your choice. If you have issues locating a venue we may be able to help, just ask!
We normally set up the teepees in the afternoon of your party to ensure they are all ready before your guests arrive, it will take around 1-2hrs to set up. The following day we will pack away and remove all items, making it super convenient for you!
Each tent is 5 feet deep and 3 1/2 feet wide. Please contact us if you are concerned about spacing issues. I’m sure we can develop a solution!